Delivery timeliness policy
1. Ordinary order
Delivery time: We promise to complete the delivery within 24-48 hours after you place the order.
Logistics information: After delivery, we will provide the logistics order number immediately. You can check the status of your order through our platform or a third-party logistics website.
2. Pre-sale order
Delivery time: For pre-sale products, the delivery time may be slightly longer. The specific time will be clearly marked on the product details page, usually 7-15 days.
Notice: We will remind you of the estimated delivery time of the pre-sale goods on the product details page and the order confirmation page.
3. Special holidays
Delivery time: During special holidays (such as Spring Festival, National Day, etc.), the delivery time may be extended.We will inform you in advance through platform announcements and order notifications before holidays.
4. Force majeure
Handling method: In case of delayed delivery caused by force majeure factors such as natural disasters and public emergencies, we will notify you in time and provide relevant certificates.We will do our best to reduce the impact on you.
5. Customer reason
Handling method: If the delay in delivery is due to customer reasons (such as incorrect address, incorrect contact information, etc.), we will contact you in time to assist in solving the problem.
6. International order
Delivery time: The delivery time for international orders may be longer, depending on the specific circumstances of the destination country.We will mark the estimated delivery time on the product details page.
Customs clearance requirements: We will provide complete customs clearance information to ensure that the goods can be cleared smoothly.
Customer complaint handling
Response time: We promise to reply within 24 hours after receiving your complaint.
Handling measures: We will actively solve problems, such as refunds, reissues of goods, etc., to ensure your satisfaction.
Logistics services
Logistics options: We provide a variety of logistics services for you to choose from, including but not limited to well-known logistics companies such as SF Express, Yuantong, and Zhongtong.
Logistics tracking: You can check the logistics progress of your order in real time through our platform or third-party logistics website.
Contact information
If you have any questions or need further help, please feel free to contact us:
Customer service email:Songsim99@163.com
WhatSapp:+8613318636307
Online customer service: You can also contact us through the platform's online customer service system.